Last updated: 31 May 2026.
AAsset Protect & Retrieve ("we", "us", "our") is a trading division of Northwest Car Group, based at Kirkham, Lancashire. We are the data controller for personal data you provide to us through this website, our customer portal, our reseller portal and any tracker monitoring services you take out.
If you have a question about your data you can contact us at info@aasset-protect.northwestcar.group or by phone on 07908 008668.
We collect the following categories of personal data:
We process your data to:
We rely on the following lawful bases under UK GDPR: contract (to deliver the tracking and recovery service you've purchased), legitimate interests (running and securing our business, recovering stolen vehicles, preventing fraud), legal obligation (tax, accounting, anti-money-laundering, lawful police requests) and, where required, consent (for example, optional marketing emails).
We share data only where it is necessary to deliver the service or where we are legally required to. This includes:
We do not sell your personal data to third parties under any circumstances.
We keep account and contract data for the duration of your monitoring service plus 6 years after termination, in line with UK accounting requirements. Tracking telemetry is retained for 12 months unless held longer for an active recovery investigation. Marketing preferences are retained until you withdraw consent.
Under UK GDPR you have the right to: access your data, correct it, request erasure, object to processing, request restriction, request portability, and withdraw consent. To exercise any of these rights email info@aasset-protect.northwestcar.group. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We protect your data with TLS encryption in transit, bcrypt password hashing, segregated production databases, role-based admin access, and audit logging. Payment card data is handled by PCI-DSS compliant processors and never reaches our servers in raw form.
Our hosting and most processors are based in the UK or EU. Where data is transferred outside the UK, it is protected by adequacy regulations or Standard Contractual Clauses.
We use a small number of essential cookies to keep you logged into the customer and reseller portals, and basic analytics cookies to understand how the site is used. See our Cookie Policy for full details.
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Material changes will be notified to active customers by email.